41 Letters – Action Steps  上訴工具包信件

1. Inauthentic Product (Sample A)
2. Inauthentic Product (Sample B)
3. Late Shipment Rate
4. Account Verification Issues (suspended straight after registration) 5. Policy Violation (rules violation)
6. Related Account (more than one Amazon account)
7. Plan of Action was fully accepted but need to submit invoices
8. Intellectual Property Infringement
9. Used item sold as new
10. Selling Prohibited Items / Restricted Products
11. Listing does not match detail page – Customer complaints
12. Not as Advertised / Wrong Item / Incomplete Item
13. Listings removed due to a rights owner’s trademark report
14. Letter to Rights Owner due to IP complaint
15. Product removed due to safety concerns
16. Intellectual Property Infringement – False Complaint
17. Review Manipulation Suspension
18. Pre-fulfilment cancel rate above 2.5% (Sample A)
19. Pre-fulfilment cancel rate above 2.5% (Sample B)
20. Order Defect Rate (ODR) exceeds 1%
21. Non-receipt and Late-receipt complaints (ODR exceeds 1%)
22. Forged Invoices (serious offence)
23. Escalation: Not received a reply from Amazon (Two weeks after the appeal) 24. Manipulating Sales Rank
25. Manipulating Reviews
26. Buyers Receiving Different Items
27. Certified Refurbished Complaint
28. Customer Service Issues
29. Defective Item Complaints
30. Detail Page Abuse
31. Forged Invoices (Sample A)
32. Forged Invoices (Sample B)
33. Image Policy Violations
34. Intellectual Property – Using Someone Else’s ASIN
35. Intellectual Property – Your ASIN Hijacked
36. Inauthentic Product – Customer Complaint (Bottom Performers)
37. Inauthentic Product – Poor Condition
38. Inauthentic Product – Damaged
39. Inauthentic Product – Generic
40. Inauthentic Product – Sourcing
41. Inauthentic Product – Escalation